9/26/2011

Ohp, Sorry: Why We Say Sorry So Much

Ohp, sorry – were you reading this? Sorry, I was busy writing it. People around the globe have numerous negative perceptions of Americans. Too fat, too rich, too imperialistic, too obsessed with padded, helmet-clad footballers. One thing the world – and especially rude Europeans – will admit is that Americans are polite. We’ve retained some element of please and thank you ma’am, opening the door for ladies, tipping your waitress server, and apologizing in advance via email for any little thing that may or may not occur which may possibly offend you or one of your loved ones in any conceivable way*.

*This paragraph is the opinion of its writer, and not necessarily that of said writer’s employer, city of employment, state of residence, degree-granting university, Facebook friends, fantasy football league commissioner, favorite watering hole bar tender, or any other living member of societies past, present, or future.

The strangest way this politeness manifests is in the overuse of the word “sorry”. Tune yourself into this phenomenon, and you’ll be amazed how frequently and for what such inoffensive and unobtrusive interactions people will audibly apologize.

Take the simple act of people walking, from point A to point B. Point A could be “hallway outside bathroom” and point B could be “in bathroom”. If someone opens the door from point A and another person happens to be coming through the very same door from point B, one or both of those people will say “sorry” and step far to the side, signaling their great shame for having interrupted the other’s run for the border.

Or let’s say point A is the lobby outside an elevator, and more than one person is trying to get to point B: inside the elevator. When those doors slide open, whichever person takes a step forward first will undoubtedly say “sorry” to the other, hesitate, and then create that awkward decision moment where nobody moves and everyone already in the elevator immediately hates both people for being unnecessarily polite. (The elevator is filled with Europeans, clearly.)

Sometimes “sorry” comes out in even less appropriate times, like when someone is about to deliver any measure of clarification, criticism, or request. This often happens in business settings, where it is absolutely necessary and not burdensome whatsoever to clarify, criticize, or request things. The beauty of this “sorry” is that it happens before the person actually says or does anything at all. Apologizing in advance, like in emails! They step forward or use a hand motion to alert you of their sudden mortification: “Sorry, I was just thinking…” or “Sorry, ummm, could you just send that to me in an email so I don’t forget…” Yes, we will do that for you, but only because you displayed such public regret.

“Sorry” doesn’t always emerge alone, though. In fact, many times it’s preceded by a strange grunt – something between an “oops” and an “um” – when someone is surprised and apologetic. It comes out sort of like an “ohp”. Imagine Ted, hurrying down the parking garage stairs less than fully alert, thanks to a recent text from his wife (“hurry home, da buns are n da oven LOL!!!”). He makes the turn and BAM, Janelle is right there heading back up the stairs because she left her laptop on and in the dock with Hugh Jackman’s GQ photo slideshow up.
Ted: “Ohp! Sorry.”
Janelle: “No, sorry. Left my travel mug, heh-heh.”
Ted: “Sorry.”

So, sorry for bringing this to your attention. It may slightly bother – no, sorry – annoy the crap out of you from now on. We don’t say it because we’re actually regretful or remorseful. We’re just so intensely afraid of having any potentially awkward moment of minor confrontation with people going about their everyday business.

I say: let’s embrace it! Next time you’re using the break room microwave and there’s 4:23 left and someone comes in with a Stouffer’s dinner-for-one and that ravenous look in their eyes, don’t say sorry. Don’t even say something like “Ohp, just a few more minutes.” Just stand and stare directly at them with a half-smile until they flinch, then say “Oh, did you need to use the microwave?” And when they say, “Uh, yeah, but I can wait,” just say back to them, “Yeah. You will wait because there’s now 3:08 left, and that’s the way microwaves work.”

That way, the next time they come storming into the break room with a dish of leftover chili and a half-sleeve of saltines, they’ll see you, stop, say “Ohp, sorry,” and they’ll just walk away. No confrontation, apology accepted.

9/13/2011

3 Steps to Pretty Good Success: My 33rd Year

As I kick off another year of existence (yaaaay), it’s time to reflect upon the milestones scattered along the meandering trail of life. Year 33 alone was a microcosm of what could be 78 or even 104 weeks of life-change, from which I will share the elusive secrets to moderate happiness and success. It’s every middle child’s dream!

1. Get yourself a baby.

This one was harder than it sounds, for many reasons. The serious reasons aren’t appropriate for this column, but the silly ones are invaluable. First, learn to measure everything in weeks, like people do with baby ages. “Fourteen weeks” is not only more specific, but much more impressive sounding than “just over three months”. Apply this methodology to other big decisions, like home buying: “Hey honey, instead of a one-thousand five-hundred sixty week loan, we qualified for the same rate to which we’ll be beholden for only one-thousand forty weeks. Isn’t that horrifying?”

Babies add another neat element to life: food testing. Get a baby, and you’ll feel totally comfortable touching, smelling, and testing for heat any food-like substance someone might put in front of you. Dirty green mash? Let me check that out, Mmmm-Mmmm! And that’s the other half of the fun: pretending it’s delicious! So next time your mother-in-law is super stoked for you to try the organic hybrid plum-pricots from her very own garden, you’ll know just how to fake it. Remember, cut it up into tiny pieces first and say to yourself, “it’s nummies for your tummy, yaaaay”.

Finally, enjoy the new free time you’ll have when you get that baby. I bet you didn’t know how much more productive you could be if you used all 24 hours of the day. It helps if you write down a schedule: 11:30pm – check your email after almost drifting off; 12:42am – brush your teeth again, this time with an electric toothbrush to drown out the noise; 2:18am – wonder if you could change a diaper in complete darkness, just so your eyes don’t have to adjust; 4:55am – update Facebook status to “Please God, why?!”; 5:08am – read the 23 comments from your other parent friends. Strangely, not one of your non-parent friends “Liked” this update. Probably because they were sleeping.

2. Get yourself a (new) job.

Nothing brings to light your life path like switching jobs. New strangers, new coffee machines, new parking space hierarchy, new 400-page tree-killing benefit packets that you never open because it’s all online… Job transitions are soothing to the soul. Day 1: “Hey – you have Microsoft Outlook. I know something about that!” Lucky you, because you have already learned how you’ll spend 83% of your time. The rest will be comprised of 14% meetings and 3% updating Facebook status to “OMG this week is draaaggging!!!”.

My favorite part of new jobs is meeting all the new people with all their roles and expertise and advice. “That bi-weekly mandatory meeting on results? Avoid it.” Since I’m in marketing, I get the added value of technical jargon – KPI’s, ROI, CPC, CPM, SEO, creative “briefs” – and countless speculation about “our social media strategy”, which may or may not exist. (That new branding initiative? Tweet it out, yo.) It only took me 47 weeks to remember which manager was under which director in which division, and which cost center to bill for “services rendered”. Fortunately, Jane or Diane or Patsy in accounting will help you out with that, if you can find her.

Let’s face it, the longer you’ve been at a job, the more bored you are with your colleagues. Unless, of course, you work for a high-turnover company, in which case you might want to find out why you’re the only one sticking around. Trust me; it’s your lunchtime salmon and hard-boiled eggs habit. And those are just the gateway foods to leftover “____ curry”. Get some help. And get yourself a new job.

3. Get yourself in shape.

America has an obsession with two things: food, and commercials about getting rock hard abs. If only the commercials were a real personal trainer with mind control powers! Instead, we are forced to fend for ourselves in the quest for fitness. This past year, I turned to the time-tested, painfully mundane sport of running for…sport. Just me and the road and my iPod and blisters on that middle toe that’s actually longer than my big toe.

I tricked myself into this endeavor by signing up for 5K races throughout the spring and summer. Signing up means paying money, and nothing provides genuine motivation more than a little skin in the game. Try this yourself. If your fitness goal is to lose 10 pounds, sign up for the new “Minus 10lbsK” events, sponsored by Benefiber and Jan’s Full-Body Haircuts. Each event comes with race bib, and commemorative extra pair of shorts made of the latest moisture absorbing material. If you don’t lose 10 lbs, you’ll be ill enough (and ashamed enough) to never leave your bedroom/bathroom until you’ve achieved your goal. It’s motivation like this that turns couch potatoes into limping, energy-sapped workout zombies. Very nice!

If my 33rd year taught me anything, it’s that…uh, actually, it’s just those three things. I need to get myself some better life lessons.